Home - Return & Refund Policy
Last updated: 24 August 2026
We want you to be happy with what you buy from Aabhaveda. If something is wrong with your order, or you have changed your mind about an unopened item, this policy explains what you can return, how long you have, and how the money comes back to you.
This policy is offered by Aabhaveda Wellness Pvt. Ltd. and applies to orders placed on aabhaveda.com. It is in addition to your rights under the Consumer Protection Act, 2019, which are not affected by anything written here.
You may request a return within 7 days of delivery. The delivery date is the date recorded by the courier. Requests made after 7 days cannot be accepted, because our products are herbal formulations with a limited shelf life.
You may return an item you have changed your mind about, provided it is:
If your parcel arrives damaged, leaking or tampered with, or you receive the wrong product, or an item is missing, we will replace it or refund it in full — including any delivery charge you paid. Tell us within 48 hours of delivery so we can raise the claim with the courier in time.
Please send photographs of the outer packaging, the shipping label and the affected product. If you can, film yourself opening the parcel — an unedited unboxing video makes a damage or missing-item claim much easier to settle quickly.
For hygiene and safety reasons, we cannot accept:
A reaction or sensitivity to a product is not on its own a defect. Please read the ingredient list and patch-test before full use, as set out in our Disclaimer. If you believe a product is genuinely faulty, contact us and we will look into it.
Please do not send anything back before we have approved the return — unapproved parcels cannot be traced to your order and may be refused.
Reverse pickup is available in most PIN codes served by our logistics partners. If yours is not covered, we will ask you to post the item and will reimburse the cost where the return is our fault.
Once your return reaches us we inspect it within 2 business days. If it passes inspection we approve the refund straight away and email you to confirm.
| How you paid | How you are refunded | Time to reach you |
|---|---|---|
| Card, UPI, net banking or wallet | Back to the same account or card used for the order | 5–7 business days after approval |
| Cash on Delivery | Bank transfer to an account in your name — we will ask for the account number and IFSC | 5–7 business days after we receive your bank details |
The exact date the money appears depends on your bank or card issuer, which is outside our control. If it has been more than 10 business days since we confirmed the refund, contact us with your order number and we will trace it.
We exchange an item for the same product in the same or a different variant where the item was damaged, defective or wrongly sent, subject to stock. If the replacement is unavailable we will refund you instead. We do not offer exchanges for change of mind — return the unopened item and place a fresh order.
We may cancel an order ourselves if the item is out of stock, the price or description was published in error, the delivery address is outside our service area, or we suspect fraud. If we do, you get a full refund and we will tell you why.
If a parcel is returned to us because nobody was available after repeated delivery attempts, the address was incomplete, or a Cash on Delivery order was refused, we will refund the item value once it reaches us. The original delivery charge and COD handling fee are not refunded in these cases. Repeated refusal of COD orders may mean we ask for prepayment on future orders.
Contact our Grievance Officer, Manisha Darji, at manisha@aabhaveda.com or +91 75064 39430. We acknowledge complaints within 48 hours and aim to resolve them within one month.
You may also raise a complaint with the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.
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